Excellent service, pleasing customer interaction. No pressure in the decision making process. The entire team, from sales to installation were exceptional in their role and respectful throughout the encounter.
Keith was very knowledgeable regarding all products and giving advice as to what would fit our needs. The crew was very talented and conscientious.
You met all my expectations about service and product.
The crews where very professional and punctual.
I liked the prompt professional service from the sales rep and the installation team.
Michele Johnson came out and gave an estimate for carpet installation at the end of August. I asked for an updated estimate (3 bedrooms instead of 4), which she was happy to provide. Installation took place in mid October. The two guys moved the furniture, pulled up the existing carpet and pad, cleaned the floor, laid the new pad and carpet, vacuumed the new carpet, replaced the furniture, and did another quick vacuum around the area to make sure nothing extra was lying around. All in all it was a painless experience and they were done within 4 hours or so. They also hauled away all of the old carpet, so I don't have to worry about disposal. The cost was reasonable as well, especially compared to the other flooring companies I contacted for estimates. My experience with the company, and Michele in particular, was amazing! I would work with them again, and wish the best of everything for them in the future.
Personal service and great products and knowledgeable representative.
All the people we dealt with were professional and friendly. Treated us like friends rather than just customers.
Michelle was very informative and thorough in discussing our flooring options. She is very personable. Their crew was fast and efficient in the installation. The fact that she introduces the crew to the home owner is very helpful. The floieing we selected works well for all areas of our home. They were flexible with our installation timeline. She sent a handwritten thank you note was an incredible personal touch. Very impressed with this company.